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International orders can only be delivered to the address where your payment card is registered. Orders to international addresses may take up to 3 weeks or more to arrive.
With large orders your delivery costs may be higher than the standard cost. We reserve the right to contact you if we need to charge you a higher amount. You may cancel your order if the new delivery costs are not agreeable.
Important: Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance are the responsibility of the recipient. Customs policies vary widely from country to country; please contact your local customs office for further information.
Europe
Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Iceland, Ireland, Isle of Man, Israel, Italy, Jersey, Luxembourg, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland.
World Zone:
Canada, Hong Kong, Japan, New Zealand, Singapore, Taiwan, United States
Upon submission of your order, your payment card or PayPal account will be charged for the full value and you will receive an order confirmation email at the email address that you provided. Please ensure that you have entered the correct email address upon registering with us. Once your order is placed, it cannot be cancelled, and the address cannot be altered.
All stock is subject to availability and Danceworks reserves the right to refuse or restrict any order.
We despatch all of our orders promptly. We aim to pick and pack ready for despatch on the following working day, however please allow up to 5 working days.
If there are any delays in despatching the order within 5 working days we will contact you by email to inform you.
Our standard delivery price per order is £3.95 for most items. With some large orders your delivery costs may be higher than the standard cost. We reserve the right to contact you if we need to charge you a higher amount. You may cancel your order if the new delivery costs are not agreeable.
We use Royal Mail for our deliveries within the UK. You will receive a parcel tracking code from us, which will enable you to track your order; please enter your correct email address when you place your order.
If you have not received your order within 10 working days then please contact us and we will track it with Royal Mail. Please note Royal Mail will not deliver or collect on bank and public holidays.
Royal Mail will always leave a “While you were out” card so that you can arrange re-delivery if you were out when they attempted delivery. If the post office is unable to deliver a parcel after a few attempts, it will be sent back to us. We will then apply a charge of £3.95 (or the postage cost charged by Royal Mail, whichever is the greatest) to cover the costs we have incurred trying to deliver your parcel.
Parcels are not classed as missing until 15 working days after the expected delivery date. At this point we would send a replacement if it has still not arrived although you will normally be expected to complete a non-receipt declaration form from us to help prevent fraudulent claims.
Please be aware that we DO NOT offer exchanges by mail. Garments can be exchanged at Danceworks reception provided they are in perfect condition.
Obviously, we hope you will love your purchase, but if it is not quite right you may return it within 14 days from the date of receipt of your items for a refund. This is in addition to your statutory rights.
Please return products in their original packaging with a completed Returns Form. A Returns Form will be included with each order that you receive from Danceworks. The products must be unused with their product label intact.
The parcel must be posted in person at a post office. Please ensure you keep your proof of postage until you are in receipt of your refund.
Delivery charges are non-refundable on returned orders. Refunds will be made via the original form of payment used.
Please allow 3 weeks for your return to be processed. If you believe you have received an item which may have a manufacturing fault, please complete the Returns Form and send the item back to us and specify that you would prefer a refund.
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