CLASSES, MEMBERSHIP, BOOKINGS, PAYMENT & TECHNICAL FAQs
CLASSES, MEMBERSHIP, BOOKINGS, PAYMENT & TECHNICAL FAQs
+ HOW DO I BOOK CLASSES?
+ DO I HAVE TO PAY A REGISTRATION / MEMBERSHIP FEE?
Danceworks is a membership club. By opening an account you become a Danceworks member. A £10 membership is included in your first class booking fee but at no extra charge to you.
+ DO YOU HAVE A DANCEWORKS APP?
Yes, for more information about the DanceworksUK App click here
+ CAN I USE THE MINDBODY APP TO BOOK CLASSES?
Yes, you may book classes with your existing Mindbody account through their own App although this has limited functions compared to the DanceworksUK App.
+ DO I HAVE TO REGISTER AGAIN IF I’VE ALREADY SIGNED UP WITH MINDBODY AT ANOTHER BUSINESS?
No, you may use your existing account to book Danceworks classes via the Mindbody app. However we recommend you use the DanceworksUK App and create a new account to access more functions.
+ WHAT TYPE OF MEMBERSHIPS DO YOU OFFER?
Our pre-pandemic membership programme is no longer operating. There are discounts available for students, Equity and Spotlight customers. We also offer packages to members not already receiving concessionary rate.
+ I USED TO BE A MEMBER BEFORE THE PANDEMIC. HOW HAVE THINGS CHANGED?
Our studios are now cash free and we introduced a new system from August 2020 where classes are booked and paid online. The class fee has been set to include what under the old system was the teacher’s fee and the daily membership fee.
+ HOW FAR IN ADVANCE CAN I BOOK CLASSES?
Online bookings become available 7 days in advance. For example you can book your Monday class on the Monday of the previous week.
+ I DON’T HAVE ACCESS TO A COMPUTER OR THE INTERNET. CAN I BOOK CLASSES IN PERSON?
Yes, classes can be booked in person at our Reception. Please bear in mind that class capacities are limited and they might get fully booked prior to the day the class is taking place so early booking is advised. You are welcome to call us though please note that at busy times we may not be able to take bookings over the phone.
+ IS MY CREDIT CARD INFORMATION SAFE WITH MINDBODY?
All card details are securely stored by Mindbody which is one of the industry’s leading software companies. They are Level 1 PCI compliant which means that they meet the credit card industry’s highest security standards. For more information visit the links below:
+ WHAT’S THE LATEST I CAN BOOK A CLASS BEFORE IT STARTS?
+ WHEN BOOKING ONLINE HOW DO I KNOW IF THE CLASS IS ALREADY FULL?
If the booking option is missing on our website / the DanceworksUK App and there is more than 15 minutes before the class starts, it means the class is fully booked. Please ensure you logged into your account as this is essential to make your bookings.
+ IF A CLASS IS FULL, HOW DOES THE WAITING LIST WORK?
If you are booked on the waiting list your place is only confirmed once you receive a reservation confirmation or text message. If you have not received this up to 3 hours before the class start time no places became available.
You may see your waiting list position via your online account or the DanceworksUK app under your Schedule.
+ DO YOU OFFER TRIAL CLASSES?
No we don’t but look out for occasional taster classes on our social media.
+ HOW CAN I RECEIVE STUDENT/PROFESSIONAL CONCESSIONS?
We offer discounted class rates for the full-time university students studying in the UK as well as for the Equity and Spotlight members. Please email [email protected] with the following proof:
Students – any document stating your full-time status and the date of when your course ends (e.g. university statement, acceptance letter, enrolment confirmation or a council tax letter of student concession).
Equity – a copy of your Equity card or an email confirmation showing the expiry date.
Spotlight – copy of payment receipt of your membership.
+ WHAT IS THE MINIMUM AGE TO TAKE OPEN CLASSES?
Most of our classes are aimed at 16+ though some of our teachers accept younger attendees. Please check here or with Reception staff.
+ WHAT IS YOUR CANCELLATION POLICY?
- Provided that at least 24 hours’ notice is given, if you cancel a class via the app or via danceworks.com, a credit will be applied to the your account.
- Cancellations within 24 hours from class commencement will be charged in full and a credit will not be given.
- No-shows will be charged at full price and a credit will not be given.
- Members arriving late for class may lose their place or be refused entry. In these circumstances a credit will be applied to the member’s account.
- Classes and class bundles are not transferable to other persons be they Members or non-Members.
- Where a teacher is unable to attend their own class they will supply a cover teacher. Refunds will not be given on that basis.
- If for any reason a class is cancelled or does not go ahead, then your account will be refunded in full.
+ HOW CAN I REQUEST THAT DANCEWORKS REMOVES MY DATA?
Danceworks can deactivate your account and unsubscribe you from any email communication. However, we cannot remove your data from our system. This is something the user needs to request through the Mindbody’s consumer website, for further information visit this page.
HAVING TECHNICAL ISSUES?
Error message: The change you wanted was rejected.
To be able to use book classes and make payments via Mindbody you have to enable your cookie settings within your browser, follow a step-by-step guide in this article.
I received the message “Error occurred”, why is this?
There are a number of reasons for this, see some examples below:
- You are browsing in incognito mode. Please browse in normal mode.
- Payment was declined. Please check the article above.
- Third party cookies are blocked in your browser. Please refer to this article.
If the issue persists please contact [email protected].
I am trying to make payment but it doesn't go through / nothing happens, what’s the issue?
The most common reason for this is the postcode you entered does not match the one your bank has on their records. Please amend the postcode and the payment should be processed. Make sure you also check your DanceworksUK App account as this is separate from your online account (visit Profile > Edit).
If the issue persists please email contact [email protected].
My Mindbody login doesn’t work on the DanceworksUK App. Why is that?
The Danceworks website login and the DanceworksUK App logins are separate. If you registered on the website first you will have to create a new account via the App. Please use the same email address you used for the website registration.
If you registered on via the App first, the same details will work on the website.
I can’t book classes on the App. What’s the issue?
First, please ensure you are signed by tapping on Profile. You can’t book classes unless you are signed into your account. Please bear in mind classes can only be booked via the app 15 minutes before the class start time, after that you can only book in person.
If the above did not answer your questions please feel free to contact the Membership Department at [email protected] or call Danceworks Reception at 020 7629 6183